01

01 Categories

Stroke of Genius

Presented by

This award is presented to the establishment that has enhanced its visibility and reputation through an original, innovative and effective campaign. The award recognizes one specific marketing strategy or communication.

The winners

Coup-declat-Fairmont-Le-Reine-Elizabeth_couleur

50e anniversaire du Bed-in pour la paix

Fairmont Le Reine Elizabeth

The Finalists

  • CDM2019-7320
    Inauguration des 2.5 acres de jardin en l'honneur de près de 25 ans de fidélité d'un client
  • IMG_7868
    Un vent de renouveau à l'Hôtel Le Crystal

HR with Heart

Presented by

This award goes to the manager (supervisor or team leader) who implemented the most innovative measures to boost their team’s motivation, performance and personnel retention rates or to train new staff.

The winners

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Laurent Plantavin

Hôtel William Gray

The Finalists

  • Christiane-Verhaegen
    Christiane Verhaegen
  • Marc-Andre
    Marc-André Dandeneau

Bright Idea NEW!

Presented by

This category recognizes novelty, innovation and creativity in the hotel industry in all its forms. The award is presented to an establishment that has brought about a distinctive improvement or technological solution to enhance the client experience. The innovative project can have been developed by an employee, a team, the establishment or in cooperation with a complementary organization.

The winners

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Élever Le Crystal à un autre niveau

Hôtel Le Crystal

The Finalists

  • IMG_9375
    «Une histoire en commun… Un affichage en commun… Pour souligner un moment unique de l’histoire de Montréal – le Bed-in pour la paix de 1969.»eli
  • Monville-Chatbot-1
    Chabot en collaboration avec Heyday

The First Star

Presented by

This category recognizes a front-line employee who has distinguished themself through their engagement, loyalty, rigour, professionalism, sense of customer service and attention to detail, among other attributes.

The winners

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Giovanni Di Sano

Hôtel Omni Mont-royal

The Finalists

  • Annexe-8
    Jean-Sébastien Nadoncourt
  • Andree-Leonard
    Andrée Léonard

Social Responsibility
New description!

Presented by

This award is presented to an individual or team whose initiatives will have a lasting economic (ethical business practices, employee programs, etc.), social (support for organizations, community involvement, social inclusion, accessibility, etc.) and environmental (buy local policy, green roof, etc.) impact.

The winners

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Programme Planète 21, par Annie Gauthier

Fairmont Tremblant

The Finalists

  • 45597011_10157122095064467_2966299388952969216_o
    Une fois c'est bien, deux c'est mieux!
  • 6
    Participation au Relais pour la vie

Montreal, Welcoming City, presented by Tourisme Montréal

Presented by

This award is presented in recognition of strategies to welcome tourists to Montreal. The establishment, team or individual must have implemented concrete and innovative tourist hospitality initiatives (technology, customer service, signage, human resources, etc.) to enhance the destination experience. The initiatives contribute to building loyalty among tourists in Montreal and directing them to their areas of interest with the goal of offering them a memorable experience.

The winners

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Web check-in

Hôtel Monville

The Finalists

  • Alexandre-Cheron-3
    Une perle rare : Alexandre Chéron
  • Club-de-course
    Club de course

The winners

Marc-Andre

Marc-André Dandeneau

Hôtel Le Crystal
02

02 Jury

The entries were evaluated by an independent jury made up of experts from different areas of the tourism industry.